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RevolutionCare Terms & Conditions

1. What is Covered in the heat pump cover? 9. Cancellation
2. What is included in our annual service of a heat pump? 10. Spare Parts
3. What is Covered in a Solar Thermal Service? 11. Labour
4. What is included in our annual Solar Thermal service? 12. Approved Equipment
5. What is Covered in a PV Service? 13. Gaining Access to your Property
6. What is included in our annual Solar Photo Voltaic service? 14. Using Personal Information
7. Consequential Loss 15. Third Party Rights
8. Initial Safety Inspection 16. Our Responsibilities
 
Please click here to read our website terms & conditions  

What is Covered in the heat pump cover?

Gold Service – Covers an annual service to the heat pump, water cylinder and expansion vessel, 2 free breakdown call-out and repair including labour and parts up to the value of £1000. Also includes a 24hr RevolutionCare support line and rapid engineer response.

Silver Service - Covers an annual service to the heat pump, water cylinder and expansion vessel, 1 free breakdown repair call including labour (excludes any additional parts). Also includes a 24hr RevolutionCare support line and rapid engineer response.

Bronze Service - Covers an annual service to the heat pump, water cylinder and expansion vessel.

All additional call outs and parts are charged at our normal rate.

What the package provides

Our aim is total customer satisfaction from the first moment to the last, keeping your system covered and working to its optimum efficiency. If you have any questions please contact us on 01325 328450

What the cover provides

  • Labour and parts for repairs and breakdowns depending on the level of service you have chosen
  • One service each year of your agreement for our RevolutionCare customers
  • Advice about your Heat Pump System from our experienced engineers
  • Total peace of mind

2. What is included in our annual service of a heat pump?

  • Inspection and servicing of heat pump to ensure it is being run efficiently
  • Inspection and servicing of hot water cylinder
  • Visual check of outdoor heat exchanger
  • Visual check for oil or leakage
  • Check integrity of pipe-work insulation
  • Check electrical connections
  • Check compressor operating current
  • Record compressor operating period and on/off run times
  • Clean filters water piping
  • Check the discharge pipe-work
  • Check Immersion heaters are working correctly
  • Update benchmark log books

3. What is Covered in a Solar Thermal Service?

Covers an annual service to the Solar Thermal panels, cylinder and electronics associated with the system

All additional call outs and parts are charged at our normal rate.

What the package provides

Our aim is total customer satisfaction from the first moment to the last, keeping your system covered and working to its optimum efficiency. If you have any questions please contact us on 01325 328450

What the cover provides

  • One service each year of your agreement for our RevolutionCare customers
  • Advice about your Solar Thermal System from our experienced engineers
  • Total peace of mind

4. What is included in our annual Solar Thermal service?

  • Inspection and servicing of the solar thermal unit
  • Inspection of the pipe insulation
  • Inspection of the antifreeze condition
  • Inspection and servicing of hot water cylinder
  • Removal of detritus and general clean of panels
  • The inspection will not include the replacement of fluid
  • Customers will be informed before any additional works necessary

5. What is Covered in a PV Service?

Panel Cleaning — Cleaning the panels using ultra-clean de-ionized water using a water fed pole and a soft bristled brush

Service — Covers an annual service to the PV panels and electronics relating to the system

What the package provides

Our aim is total customer satisfaction from the first moment to the last, keeping your system covered and working to its optimum efficiency. If you have any questions please contact us on 01325 328450

What the cover provides

  • One service each year of your agreement for our RevolutionCare customers depending on the level of cover you have chosen
  • Advice about your Solar Photovoltaic system from our experienced engineers.
  • Total peace of mind

6. What is included in our annual Solar Photo Voltaic service?

  • Inspection and servicing of the Solar Photovoltaic system
  • Inspection and servicing of associated electronic equipment
  • Inspection of the performance of the system
  • The inspection will not include the replacement of fluid,
  • Customers will be informed before any additional works necessary.

What is included in the Panel Cleaning?

  • Cleaning the panels from the ground using ultra clean de-ionized water

What is not included?

  • Hidden or buried pipe-work
  • Replacing parts that are specifically designed but fitted incorrectly
  • Third party or accidental damage and the costs relating to this.
  • Rectifying mistakes by other installers.
  • Third Party equipment not installed by Revolution Care
  • Force majeure

7. Consequential Loss

Unless we are responsible for it , loss or damage to property caused by the appliance or system breaking down (for example damage to furniture or carpets caused by water leaks) will not be covered.

If we have to disturb decoration, plaster or brickwork on your property we will fill in any holes and leave the surface level but we will not necessarily replace the original surface or construction. Any redecoration that may be needed following our work is your responsibility unless we have been negligent.

8. Initial Safety Inspection

If you decide to take out RevolutionCare we will carry out an initial service inspection of your system or appliance (or both) to make sure they are in good working order. Our engineer will fill in an initial safety inspection checklist to show you what has been checked. If the inspection reveals a problem we may

  • Tell you what work is needed and what it will cost you for that work to be done
  • Offer you an agreement from the other options available which does not include the part causing the concern
  • Cancel the agreement and refund your money (less the cost of the initial service and inspection if the remedial works which we have identified on the initial inspection have not been carried out

If the installation has been installed by anyone other than Revolution Care then we reserve the right to charge for the inspection at our normal rate.

9. Cancellation

We will cancel your agreement if :

  • You have given false information
  • You do not make an agreement payment
  • We find something wrong at the initial inspection
  • We are not able to find parts to keep your system or appliance working safely; or
  • Circumstances arise (including health and safety issues, misuse and customer abuse) which make it inappropriate for the contract to continue

If we cancel your agreement, we will;

  • Give you a full refund if we find something wrong at the initial inspection
  • Give you a refund based on how long is left of any 12-month advance cash, credit card or debit card payment. Please note there will be a minimum payment of £60 a year if we have done any work or an Inspection
  • You may cancel your agreement within seven working days starting from the day after you receive written confirmation of your agreement with us and you will receive a full refund of any money paid (as long as we have not done any work) We must receive the cancelation in writing to Revolution Care, Technology Court, Bradbury Road, DL5 6DA. We recommend you use recorded delivery as it is your responsibility to make sure you have cancelled within this period.
  • If not cancelled the contract will automatically renew every year. If you do not wish to renew your contract with us please make sure to let us know, in writing, a minimum of two weeks before the end of your contract.

10. Spare Parts

If we do not carry the spare parts to repair your boiler or system on the day we will do all we reasonably can to source parts from our suppliers. We may use approved alternative parts or parts that have been reconditioned by the original suppliers.

11. Labour

One of our engineers will usually carry out the work. In some cases we may authorise a suitably qualified contractor to carry out the work.

12. Approved Equipment

All equipment and materials will be approved and fit for its intended use.

13. Gaining Access to your Property

It is your responsibility to let us into your property. If we cannot gain access to your property to carry out the necessary work, we will advise you and arrange another appointment. If a mutually agreeable time has been arranged for an appointment and this is not kept you may be charged for the call. Also if after several attempts we cannot gain access we may cancel your agreement but will advise you in writing if this is the case.

14. Using Personal Information

Information you provide or we hold about you (whether or not under contract with you) may be used by us or our agents to:

  • Identify you when you contact us
  • Help identify accounts, services and products which you have from us
  • Carry out marketing analysis and customer satisfaction surveys
  • Contact you in any way by mail, email, visit, phone or text message to provide services you have requested or to advise on any special offers or promotions.

15. Third Party Rights

Nobody other than you will be able to benefit from this agreement, which cannot be passed to someone else without our prior consent.

16. Our Responsibilities

We will meet our responsibilities under this agreement within a reasonable time unless it is impossible for us to do this because of circumstances beyond our control

Website Terms & Conditions

This website is operated by RevolutionCare and by using this website you agree to the following terms and conditions.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact RevolutionCare and speak to a member of staff direct.

RevolutionCare cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. RevolutionCare , its agents and employees, are not liable for any losses or damages arising from your use of this site.

All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and RevolutionCare are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.